Ordering & Shipping Information

Information about everything related to the order process. This includes placing the order, registering an account, shipping and more.



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  1. How fast are orders processed and shipped? We currently ship to USA, Mexico, UK, and MANY other countries throughout the world; including Military APO's. Some product, due to shipping and importation laws, could be shipped from distributors within that specific country. All shipping costs and handling/processing fees are automatically ...
  2. Where do you ship and what are the costs? Bright Brain currently ships within the United States and worldwide, with a few exceptions. Shipping is free for all domestic orders over $100. All postage costs are calculated at checkout automatically for your location. Please note that for these international orders, duties and taxes are ...
  3. How long does it take to ship my order and how do I track it? Depending on the time of your order, all shipments are typically processed for delivery in less than 24 hours (Sometimes in less than 1 hour!) but can also take longer depending on your order's contents or the warehouse's activity levels.  To estimate your full delivery time for shipments, ...
  4. How Do I Return My Product? If you placed an order and want to return an item(s) from it, we make this process as easy as possible! Check out the instructions below to request your return! You can view our full return policies at https://www.brightbrain.com/shipping-returns. To set up a return you can contact us using ...
  5. My order shows it has been delivered, but I didn’t get it. What should I do? Before reporting non-receipt of a package, please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Many times, a parcel will show up within 24-48 hours of showing delivered due to an accidental early scan by ...
  6. How can I change something on my order? First, congratulations and thank you for ordering your Bright Brain product! Here at Bright Brain, we process orders very fast; So if you need something changed on your order, please make the request as quickly as possible. All order change requests, including shipping address changes, product ...
  7. Why was I charged without authorization or receive product I did not order? There are countless fraudulent companies in the Nootropics Industry that trick customers into monthly product subscription purchases by offering a free or low-cost initial order. Bright Brain does not do this, and we recommend never trusting a company that offers this. Every single purchase ...
  8. What Does My Order Status Mean And How Do I Check It? You can check your Order History and Order Status at any time in the Account section of the website. You will see My Orders in the left menu of the Account Section, which allows you to view all current and past purchases from Bright Brain. When your order has changed status, you will ...
  9. Why are the Ingredients listed on the website are different than the bottle label? Bright Brain is always researching, testing, and improving our formulations to improve and build on the current success of all our products. Occasionally, these improvements will include slight changes to the amount of a specific ingredient(s) in our products. Starting in 2020, regulations no ...
  10. Customer Support has contacted me to verify my order details, what should I do? In cooperation with the major credit card companies, banks, and debit card providers, our credit card processing department has established a set guideline to ensure the purchase process at Bright Brain is fast, safe, and 100% secure. Although an initial purchase has gone through our system, ...
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