Ordering & Shipping Information

Information about everything related to the order process. This includes placing the order, registering an account, shipping and more.



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  1. Why Won't My Coupon Code Work Or Apply To My Order? We love to offer coupons to our current and new customers whenever we can to get them the most savings possible! When available, coupons can offer discounts, rewards, or special promotions for your nootropics purchase. Most frequently, when customers are unable to redeem a coupon, it is due to ...
  2. Where is Bright Brain located? Bright Brain was started right here in the United States and is headquartered just outside of Chicago, Illinois.
  3. What is my order status? First, congratulations and thank you for ordering your Bright Brain product! Depending on the time of your order, all shipments are typically processed for delivery in less than 24 hours (Sometimes in less than 1 hour!) but can also take longer depending on your order's contents or the ...
  4. Why is my order stuck in transit or not moving? First, congratulations and thank you for ordering your Bright Brain product! Depending on the time of your order, all shipments are typically processed for delivery in less than 24 hours (Sometimes in less than 1 hour!) but can also take longer depending on your order's contents or the ...
  5. My Order Does Not Show In My Account First, congratulations and thank you for ordering your Bright Brain product!   If you placed an order as a guest and then decided to register and create an account after placing the initial order, it will not show in your account history until the order is processed.   Typically, ...
  6. How Your Refund Amount is Calculated     At Bright Brain, we value transparency and aim to ensure our customers understand how their refund amount is determined. Here's an overview of how refund values are calculated and processed for refund.   1. Base Refund Calculation: Refunds for eligible items are ...
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