Why was I charged without authorization or receive product I did not order?

There are a lot of fraudulent companies in the Nootropics Industry that trick customers into monthly product subscription purchases by offering a free or low-cost initial order. Bright Brain does not do this and we recommend never trusting a company that offers this.

Every single purchase made with Bright Brain must be completed with the customer by providing their credit and billing information to us for each order either in person, over the phone, or online.

Bright Brain NEVER charges customers without their authorization and does not store any credit card information of our clients. We guarantee 100% secure transactions and are partnered with all major credit card Institutions to be fully PCI compliant and safe for shoppers.

Bright Brain has no subscription products/services that automatically charge a customer or ship product without their knowledge and authorization.

As an industry leader, we recognize that every customer has individual and specific desires for their nootropic products. We want to ensure you get what you want when you want it and will never charge you without your authorization or knowledge.

If a company ever claims to be Bright Brain, or claims to have some affiliation with us and has charged you or shipped your product, you can rest assured it was NOT Bright Brain. Just let us know about it by using the Contact Us link and include the information from the invoice. 

We built our reputation through hard work, innovation, great products, and amazing customer service. We will pursue any person or company trying to use our reputation to make money by scamming innocent customers or using our name to sell sub-standard products.

Categories: Ordering & Shipping Information Bright Brain Information
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