Ordering & Shipping Information

Information about everything related to the order process. This includes placing the order, registering an account, shipping and more.



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  1. Customer Support has contacted me to verify my order details, what should I do? In cooperation with the major credit card companies, banks, and debit card providers, our credit card processing department has established a set guideline to ensure the purchase process at Bright Brain is fast, safe, and 100% secure. Although an initial purchase has gone through our system, ...
  2. What Do I Do If My Order Has Arrived Damaged Or Opened? Thank you for ordering from Bright Brain. We share the excitement of our products arriving at your doorstep and are here to help with any delivery issues! Please note that there have been quite a bit of changes with delivery services lately. Those, along with COVID-19, have been causing some ...
  3. How do I use PayPal to make a purchase? onal) store to use PayPal.   For domestic and Global customers, you can purchase our nootropics with PayPal on our eBay store by clicking here.   Or   For U.S. and Canada, you can purchase our nootropics with PayPal in our Google Shopping store by clicking here.
  4. How Do I Track My Order Or Find Shipment Tracking Information? First, congratulations and thank you for ordering your Bright Brain product! Tracking your purchase is easy and can be done a couple ways. The first and recommended method is through the account section of the website when logged in. From the account section, you can view your order history, ...
  5. How do I redeem reward points for a discount on my purchase? Using the Bright Brain rewards system is free and easy! You can choose to apply your reward points during the checkout process or save them up until you are ready to use them for a HUGE discount. To check your point balance at any time, simply go to the ACCOUNT page and check out the rewards ...
  6. How Can I Get Free Samples Or Trial Product? Unfortunately, we get hundreds of requests each month for free products, and we are unable to fulfill these requests due to both demand and to also ensure our products are used optimally. If you are familiar with nootropics, you see that many of the most effective substances, such as the ones ...
  7. What Do I Do If My Order Says Delivered But No Package Has Arrived? Thank you for ordering from Bright Brain. We share the excitement of our products arriving at your doorstep and are here to help with any delivery issues! Please note that there have been quite a bit of changes with delivery services lately. Those, along with COVID-19, have been causing some ...
  8. How do I unsubscribe from emails? When you place an order with Bright Brain, you are automatically signed up for the following emails: Account Emails - These are sent for things like account creation, account changes and updates such as password changes, address changes, etc. Order Emails - These include emails that confirm ...
  9. How do I cancel my subscription or automated orders? Bright Brain currently does not have subscription products/services that automatically charge a customer or ship a product without their knowledge and authorization. There are numerous fraudulent companies in the Nootropics Industry that trick customers into monthly product subscription ...
  10. Why does USPS show my package as Delivered if it just shipped? There are a couple of reasons that a USPS tracking number might reflect a "Delivered" status right away, even though you just received the tracking number. It could be either the USPS assigned a recycled tracking number to your shipment or the USPS scanned the shipment incorrectly. ...
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