Articles by tag "missing order"

1. My order shows it has been delivered, but I didn’t get it. What should I do?
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   Before reporting non-receipt of a package, please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Many times, a parcel will show up within 24-48 hours of showing delivered due to an accidental early scan by ...
2. My Order Does Not Show In My Account
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   First, congratulations and thank you for ordering your Bright Brain product!   If you placed an order as a guest and then decided to register and create an account after placing the initial order, it will not show in your account history until the order is processed.   Typically, ...